Our Commitment to Your Privacy

The Canadian Centre on Substance Abuse / Centre canadien de lutte contre l’alcoolisme et les toxicomanies (“CCSA”, “we” or “us”) is committed to the protection of privacy for those who provide personal information to us. As such, we have published this Privacy Commitment to inform visitors to CCSA’s websites (CCSA, the Canadian Network of Substance Abuse and Allied Professionals (CNSAAP), Issues of Substance conference (IOS), the National Framework for Action to Reduce the Harms Associated with Alcohol and Other Drugs and Substances in Canada, and Xperiment.ca) and our social networking services (Twitter, Facebook, LinkedIn, etc.) of our policies and procedures regarding the collection, use and disclosure of personally identifiable information received from our users or visitors. Please note: this policy will be updated from time to time; as a result, a revised Privacy Commitment will be posted to notify our visitors of changes.

Your personal information (such as your name, phone number, email, address and personal comments) is not automatically gathered by CCSA. This information is only obtained if you supply it voluntarily, by contacting us via email or phone, registering in a secure portion of the site, or contributing to or commenting on our social media sites. We do not sell or share your personal information to third parties for marketing or promotional purposes.

Personal information consent


Prior to collecting your personal information, CCSA will explain how we intend to use this data. Should we wish to use your information for any other purpose not previously stated, we first obtain your consent; this includes collecting information from third parties.

CCSA’s use and disclosure of personal information


We collect personal information from you and use that information in order to:
  1. Set up and manage your subscription (including by way of automatic subscribe and unsubscribe options) to CCSA newsletters (such as Action News, Network News and Addiction News Daily), reports, and electronic or other updates. We collect only the information we need to send you the updates and information that you have requested. In the event that your subscription is the sole reason that you have provided this information we will not use it for any other purpose;
  2. Set up, update and maintain our directory databases for those individuals who have indicated that they wish to be added to CCSA databases (such as our Canadian Addictions Researchers database);
  3. Respond to specific requests for information or questions you have raised with us.
  4. Receive, publish or post comments or information that you provide on our website or in connection with CCSA social media sites;
  5. Organize conferences (including CCSA’s biannual Issues of Substance (IOS) conference), maintain records of conference attendees and provide a business contact list of conference attendees; and
  6. Contact conferences attendees in order to plan for future conferences. We maintain a record of contact information of past IOS conference attendees in order to provide those attendees with information for future IOS conferences.

Withdrawing your consent


You may withdraw your consent for CCSA to use your personal information for one or more of the above purposes by contacting info@ccsa.ca. By withdrawing your consent you acknowledge that CCSA may not be able to provide further information to you and, of course, you may always decide not to provide further information on CCSA’s social media sites.

Third-party disclosure


CCSA will not collect, use or disclose to a third party your personal information without your consent except where:
  1. We are required or permitted to do so by law (such as to comply with court orders, warrants or subpoenas or requests by law enforcement agencies to enforce our website terms and conditions of use or to protect the rights, property or safety of our website and the users of the site); or
  2. Such information could aid in an emergency where people’s lives and/or safety may be at stake.
We do not share your personal information with third parties for marketing purposes. We may contract with third parties to help us with services related to event planning/conferences, such as collecting data for registration and operationalizing our websites, which includes technical and processing services, developing and updating website content and information, analyzing website performance, and updating and maintaining our databases and subscription services). These third parties are obligated to keep the information secure and confidential and must use the information only in connection with providing services to CCSA.

CCSA has contracted Golden Planners Inc. (GPI) to act as the professional conference organizers for the 2011 IOS conference. GPI is, however, required to adhere to strict privacy controls and standards when collecting, using and disclosing personal information collected in connection with the IOS conference.

Some of our databases, such as the Treatment Services database, compile and update information from the treatment service organizations themselves or is obtained from public records and other sources. In cases where individuals provide information to us concerning certain treatment services, CCSA removes all personal information from the treatment service listing prior to adding this information to the database.

Personal information retention


Personal information collected by CCSA is securely stored and maintained in Canada. Access to personal information collected by CCSA is restricted to those who need to access the information (on a confidential basis) or to legally authorized governmental or law enforcement agencies. Information is retained for only as long as that information is necessary for the purposes for which it was collected.

Security measures


We carefully protect any personal information that we have by housing all collected information in secure physical premises and through the use of various other safeguards.

Web Analytics


We use web analytics services such as Google Analytics and Webtrends to help analyze the use of our websites in order to serve you better. These tools use ‘cookies’—small text files containing a unique identification number that recognizes your computer’s browser (but not you) when you visit a website—to collect and generate information (including your IP address) about your visits to our sites. This information is then transmitted to the Google or Webtrends servers in an anonymous form for processing. We study patterns of website activity so that we can improve the experience of visitors to our sites. The use of these tools does not allow us or our analytics service providers to identify individuals.

You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and to block analytics cookies, if desired. Please consult your browser's help menu for instructions. Visiting our website with analytics cookies disabled will have no significant impact on your browsing experience.

Google currently offers a free Google Analytics opt-out tool for Internet Explorer (versions 7 and 8), Google Chrome (version 4.x and higher) and Mozilla Firefox (version 3.5 and higher): http://tools.google.com/dlpage/gaoptout.

Linked sites


From time to time, CCSA’s website may also reference or contain links to other websites. We do not endorse any other non-CCSA website and accept no responsibility for the quality, content, nature or reliability of the sites accessible from our websites or sites that may link to CCSA websites. When leaving CCSA’s websites, you should be aware that CCSA’s terms and policies, including this Privacy Commitment no longer govern your online activities; as such, we do not have any control over non-CCSA websites. Please ensure to always review the applicable terms and policies, including privacy and data-gathering practices, of the linked site prior to using any other site or providing any personal information to a third party.

Our commitment to the open and fair use of CCSA’s web-based platforms and social media sites


CCSA believes that social media sites offer an opportunity for an open and equal exchange of ideas. We welcome and encourage open, honest and sustained dialogue between participants on our web-based platforms and social media sites. We have, therefore, developed a code of conduct that we believe should guide such exchanges. When participating in one of CCSA’s web-based platforms and social media sites, please adhere to the following user policy:
  • Be open-minded: Keep a collaborative and unbiased perspective to encourage debate and dialogue. Suspend your judgment, recognizing that everyone has an equal right to participate. Please be respectful of others view’s and recognize that differences of opinion do not equate to right and wrong.
  • Participate constructively: Everyone is encouraged to share their ideas; please participate in a positive manner.
  • Respect others: Conduct that is or may be considered to be offensive, attacking, illegal, damaging, harmful, threatening, abusive, harassing, defamatory, obscene, hateful or is otherwise objectionable is prohibited on CCSA’s web-based platforms and social media sites. Leave status, role and stereotypes aside.
  • Stay on topic: Keep your comments focused to the subject at hand.
  • Open participation: The views shared by participants do not represent the views of CCSA. We facilitate these discussion forums to give everyone the opportunity to express their opinions in accordance with this policy.
Please note: CCSA reserves the right to monitor and remove content on all CCSA web-based platforms and social media sites that we consider to be offensive, derogatory, abusive, malicious or otherwise harmful, unacceptable or obscene. We also reserve the right to exclude, either temporarily or permanently, anyone not acting in accordance with this code of conduct and our principles of open and fair use of CCSA’s web-based platforms and social media sites.

How to contact us


If you have questions or concerns about this Privacy Commitment, wish to have access to your personal information or want to correct or update any personal information, please call or write us at (613) 235-4048 or info@ccsa.ca.

Last updated: June 2011
Date Modified: 2011-07-22
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